The Refund Policy Generator produces a starting template from your answers, using wording that reflects common e-commerce practice. Whether a policy is compliant depends on what you sell and the law of each customer’s country: many places require you to disclose your refund terms, and consumers have mandatory rights you cannot sign away — the EU Consumer Rights Directive and UK Consumer Contracts Regulations give a 14-day cooling-off right for most online orders, the UK Consumer Rights Act and Australian Consumer Law guarantee goods are as described and of acceptable quality, and US refund rules vary by state. A policy cannot override those rights. Treat the output as a first draft: fill in the bracketed placeholders, remove anything that does not apply, and have a qualified attorney review the final policy before publishing.

A return & refund policy typically covers: an overview; the return or refund window (commonly 14–30 days from delivery); the conditions an item must meet to be eligible (unused, original packaging, tags attached, proof of purchase); items that are non-returnable or final sale; step-by-step instructions for starting a return; who pays return shipping; any restocking fee; how damaged, defective or wrong items are handled; the refund method and processing time; whether exchanges are offered; an honest note about mandatory consumer rights; how the policy can change; and how to contact you. The generator includes each of these and adds the exchanges, restocking-fee, return-shipping and digital-product clauses only when they apply to your store.

AnyTool’s Refund Policy Generator runs completely client-side. Every keystroke and toggle updates the Markdown, HTML, plain text and the live preview locally, with no server round-trip, so your store details and choices never leave your device. The page works offline once cached, and closing the tab discards your draft.

In the European Union (Consumer Rights Directive) and the United Kingdom (Consumer Contracts Regulations), consumers generally have 14 days from receiving goods to cancel most online (distance) purchases for any reason, with limited exceptions such as made-to-order goods, sealed hygiene items unsealed after delivery, and digital content the buyer agreed to start downloading immediately. This is a mandatory right: a refund policy can be more generous, but it cannot remove or shorten it. The generator adds an honest region-aware note reflecting this, but you should confirm the exact rules and exceptions with a qualified lawyer for the countries you sell to.